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Security Center

Your safety is important to us.

We are thankful that you trust us with your accounts and information, and we want to do everything we can to keep you safe. Here are some of the ways we work to keep you secure.

  • Certain security features are created at account opening and are updated periodically, allowing the bank to identify you when you contact the bank.
  • When using digital resources, like Online Banking or the Mobile App, be sure to watch for your security image to populate correctly.
  • While many devices store biometric information, Waycross Bank & Trust does not have access to this information. If multiple people have biometric information stored on a device, we do not recommend you log into Online Banking using such method (as anyone with biometric information saved on the device would then have access to your accounts).
  • Customer service representatives may authenticate your identity in a variety of ways, but we will never ask for information like your Online Banking password or debit card PIN number.

Online and mobile banking sessions are encrypted with software to protect your accounts. We only support updated browsers that adhere to common encryption standards. Since outdated browsers could pose a security risk, please be sure to keep your browsers up to date.

To reduce the risk of an unauthorized person accessing your information from an unattended device, we will automatically log you out of Online Banking or the mobile app after 10 minutes of inactivity.

Waycross Bank & Trust uses advanced monitoring to keep your accounts and cards safe, so if we notice unusual behavior (such as your debit card being used overseas or a substantially large charge come through), we may restrict access to the account until we can confirm it is authorized. Be sure to keep your phone number and email address updated with the bank to avoid down time.

In addition to the security measures we have in place, here are some recommendations and best practices for you to consider for your accounts, devices and cards at Waycross Bank & Trust.

If you suspect that your debit card has become compromised, please call our Customer Care Center at (912) 584-6101 or (800) 383-8000 if it is after 9 p.m. or before 7 a.m.

If your debit card is not working, it is possible that unusual activity caused the card to be flagged with potential fraud. Please call the Customer Care Center at (912) 584-6101 or (866) 508-2693 if it is after 9 p.m. or before 7 a.m.

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ABA Routing Number: 061204052

Lost or stolen card? Call 1-800-383-8000

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